Return & Refund
Overview
At Aurum Traders, we strive to provide high-quality products to our customers. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
Return Eligibility
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect
- The product is unused and in its original packaging
- The return request is raised within 48 hours of delivery
Note: Due to the nature of food products, returns are not accepted for opened or used items unless they are defective.
Return Process
To initiate a return:
- Contact us via email or phone with your order details
- Share clear images/videos of the product showing the issue
- Our team will review and approve the request
- Once approved, we will arrange pickup or guide you through the return process
Refund Policy
- Refunds will be processed only after inspection and approval of the returned product
- The refund amount will be credited to the original payment method
- Refunds may take 5–7 business days to reflect in your account
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products returned after the specified time period
- Items damaged due to misuse or improper handling
Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation requests will not be accepted
Replacement Policy
- In case of damaged or incorrect products, we offer replacement instead of refund, wherever applicable
- Replacement will be processed after verification
Contact Us
For return or refund requests, please contact:
Aurum Traders
📧 Email: aurumtraders.agro@gmail.com
📞 Phone: +91 9136919034 | +91 9819819034
